Refund policy

All of our products are made to order after your purchase is placed. For this reason, returns, refunds, and exchanges are governed by the terms below.

1. Returns and Exchanges for Customer Reasons

We are unable to accept returns, exchanges, or cancellations for customer-related reasons, such as "the size did not fit," "it looked different from what I imagined," or "I placed the wrong order." Please review the size chart and design details on each product page carefully before placing your order.

2. Defective or Incorrect Items

We take every care with the quality and packaging of our products. However, in the unlikely event that your item is defective (e.g., tears, stains, significant printing misalignment) or you receive an item different from the one you ordered, we will replace it with a new item free of charge or issue a refund.

3. How to Report a Defective or Incorrect Item

Please contact us by email (catles@hair-market.com) within 7 days of receiving your item, including the following information:

• Your order number
• Your name
• A clear photograph of the defect (required)

* Please note that we cannot process items returned to us without prior contact.
* A photograph is required in all cases, as we verify the defect with our manufacturer before proceeding.

4. Digital Download Products

Due to their nature, digital data products cannot be returned or refunded once the data has been delivered (made available for download). Please confirm the file format and your system requirements before purchasing.
* By starting the download, you expressly consent to immediate delivery and acknowledge that you thereby lose your right of withdrawal.

5. For Customers Ordering from the European Union

As all of our products are made to order (customized goods), they are exempt from the EU's 14-day right of withdrawal (cooling-off period). We appreciate your understanding.