Terms of service

Overview

Welcome to CATLES. The term "we" refers to CATLES. CATLES operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). CATLES is powered by Shopify, which enables us to provide the Services to you.

The following terms of service, together with any policies referenced herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, browsing, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, please do not use or access our Services.

Section 1 – Access and Accounts

By agreeing to these Terms of Service, you represent that you have reached the age of majority in your country or region of residence, and that you consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

When you use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 – Our Products

We make every effort to represent our products and services accurately in our online store. However, please note that colors and product appearance may differ from what is displayed on your screen depending on the type of device you use to access the store and your device settings.

We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations, or that it will be identical to what is depicted or presented in our online store.

All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time, and we may limit the quantities of any products we offer to any person, geographic region, or jurisdiction on an individual basis.

Section 3 – Orders

When you place an order, you are making an offer to purchase. CATLES reserves the right to accept or decline your order at our sole discretion, for any reason. Your order is not accepted until CATLES confirms acceptance. We must receive and process your payment before an order is accepted. CATLES may not be able to accommodate cancellation requests after an order has been accepted, so please review your order carefully before submitting it. If we decline, change, or cancel your order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Purchases are eligible for return or exchange only in accordance with our Refund Policy.

You represent and warrant that any products you purchase are for your own personal or household use, and not for commercial resale or export.

Section 4 – Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping fees, handling charges, customs duties, or import taxes.

Prices posted in our online store may differ from prices offered in physical stores, other online stores, or stores operated by third parties. We may from time to time offer promotions that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You further agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you supply is true, correct, and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay the charges incurred at the posted prices, including all shipping charges, fees, and applicable taxes.

Section 5 – Shipping and Delivery

We are not responsible for shipping and delivery delays. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs procedures, or events beyond our control. Title and risk of loss pass to you once we hand the products over to the carrier.

Section 6 – Intellectual Property

The Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by CATLES, its affiliates, or its licensors, and are protected by the trademark, copyright, and other intellectual property laws of Japan and other countries.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants, or shall be construed as granting, any license or other rights under any patent, trademark, copyright, or other intellectual property of CATLES, Shopify, or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by CATLES.

The CATLES name, logo, product names, service names, designs, and slogans are trademarks of CATLES or its affiliates or licensors. You must not use such trademarks without the prior written permission of CATLES. The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 7 – Optional Tools

We may provide you with access to tools provided by third parties as part of the Services, over which we neither monitor nor have any control or involvement.

You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, conditions, or endorsement of any kind. We shall have no liability whatsoever arising from or relating to your use of any third-party tools.

Any use by you of the optional tools offered through this site is entirely at your own risk and discretion. You should ensure that you are familiar with, and agree to, the terms on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be subject to these Terms of Service.

Section 8 – Links to Third-Party Services

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you leave the Services to access such materials or third-party sites, you do so at your own risk.

We are not liable for any loss or damage related to your access to any third-party website, or to the purchase or use of any products, services, resources, or content on any third-party website. Please review the policies and practices of third parties carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to that third party.

Section 9 – Relationship with Shopify

CATLES is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases in our store are made directly by CATLES. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sale between you and CATLES, including any injury, damage, or loss arising from the products and services you purchase. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or relating to your purchases and transactions with CATLES.

Section 10 – Privacy Policy

All personal information we obtain through the Services is subject to our Privacy Policy, and certain personal information may also be subject to the Shopify Consumer Privacy Policy. By using the Services, you are deemed to have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide the Services to you. To learn more about how we, Shopify, and our partners use your personal information, please see our Privacy Policy.

Section 11 – Feedback

If you send, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use. For example, we may use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services, and to perform our obligations and exercise our rights under these Terms of Service.

You further represent and warrant that: (i) you own or hold all rights necessary to your Feedback; (ii) you have disclosed any compensation or incentive received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to (1) maintain your Feedback in confidence, (2) pay any compensation for your Feedback, or (3) respond to your Feedback.

We may, but are under no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not infringe any right of any third party, including copyright, trademark, privacy, personality rights, other intellectual property rights, or any personal or proprietary right. You further agree that your Feedback will not contain libelous, defamatory, or otherwise unlawful, abusive, hateful, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any person, or otherwise mislead us or any third party as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally there may be information on or within the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information at any time without prior notice if any information is inaccurate, and to cancel orders, including after you have submitted your order.

Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, national, or local law, rule, regulation, or ordinance; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or damage our employees or any other person; (e) to submit false or misleading information; (f) to transmit, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to send, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that, as determined by us, may harm CATLES, Shopify, or users of the Services, or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) track the personal information of others; (d) engage in spamming, phishing, fraud, or pretexting; (e) use any robot, spider, scraping, data harvesting or extraction tool, automated device or process, AI tool (such as agentic AI), or any other automated or manual means to access the Services; or (f) interfere with, circumvent, or bypass any security or authorization feature, robot exclusion header, or any other measure we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

Section 14 – Agents (Automated Programs)

14.1 This section (the "Agent Terms") applies where you use, permit, enable, or deploy an Agent to access, use, or interact with the Services. "Agent" means software or a service capable of performing autonomous or semi-autonomous actions on behalf of, or at the direction of, a person or entity, without direct supervision.

14.2 Agents may not access, use, or interact with the Services unless they identify themselves at all times and operate in strict compliance with the requirements of Section 14.4 below. Furthermore, an Agent may not access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with the Services.

14.3 We may restrict whether and how Agents access, use, and interact with the Services, including by technical means.

14.4 Agents must: (i) disclose the name of the Agent in every HTTP/HTTPS request by indicating that the request originates from an Agent and including "Agent/[Agent Name]" in the user-agent string; (ii) not conceal or obfuscate that the access, use, or interaction originates from an Agent, including by (a) mimicking human behavior or interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether an interaction originates from a human or a computer; and (iv) not circumvent or bypass any measure intended to block, restrict, modify, or control whether and how Agents access, use, or interact with the Services.

Section 15 – Termination

We may terminate this agreement or your access to the Services (or any part thereof) at any time and without notice, at our sole discretion. In such event, you will remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

Section 16 – Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you, any other visitor to the Services, or anyone who may be informed of any of its contents.

Except as expressly stated by CATLES, the Services and all products provided through the Services are provided to you "as is" and "as available," without any representation, warranty, or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant or represent that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied or other warranties, so the above exclusions may not apply to you.

Section 17 – Limitation of Liability

To the maximum extent permitted by law, in no event shall CATLES, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind (including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages) arising from your use of the Services or any products procured using the Services, whether based in breach of contract, tort (including negligence), strict liability, or otherwise. This includes any loss or damage of any kind incurred as a result of any errors or omissions in any content, or as a result of the use of any content (or product) posted, transmitted, or otherwise made available via the Services, even if we have been advised of their possibility.

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless CATLES, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims payable to a third party (including reasonable attorneys' fees) arising out of or relating to (1) your breach of these Terms of Service or the documents incorporated herein by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any claim subject to indemnification, though any failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of any such claim at your expense, including the selection of counsel, but we will not settle any claim that imposes a non-monetary obligation on you without your consent, which shall not be unreasonably withheld. You agree to cooperate in the defense of any indemnified claim, including by providing relevant documents.

Section 19 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including but not limited to any prior versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 – Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.

Section 22 – Governing Law

These Terms of Service and any separate agreements whereby we provide you the Services shall be governed by and construed in accordance with the laws of Japan. Any dispute arising out of or relating to these Terms of Service or the Services shall be subject to the exclusive jurisdiction of the Fukuoka District Court as the court of first instance.

Section 23 – Headings

The headings used in these Terms are for convenience only and do not limit or otherwise affect the scope of these Terms of Service.

Section 24 – Changes to These Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 – Contact Information

Questions about these Terms of Service should be sent to catles@hair-market.com. Our contact information is set out below.

Company: Hair Market Ltd.
Store name: CATLES (registered trademark)
Email: catles@hair-market.com
Address: 3-20 Yusentei, Jonan-ku, Fukuoka-shi, Fukuoka 814-0122, Japan
Phone: +81-92-287-7464
* As we operate with a small team, we kindly ask that inquiries be made by email.
Corporate Number: 8290002056946