Shipping policy
Thank you for shopping with CATLES.
Every CATLES product is made to order, one at a time, after your purchase is placed (print on demand). For this reason, please allow some time for your item to arrive. We kindly ask that you review the shipping policy below before placing your order.
1. Order Processing and Production Time
Production begins at our partner facility once your payment has been completed.
Production and shipping preparation normally take approximately 10 days.
During busy periods such as year-end holidays and consecutive holidays, production may take longer.
2. Delivery Times
Your order is shipped promptly once production is complete. Delivery times vary depending on the product and the production facility (domestic or overseas), but the general estimates are as follows:
- Within Japan: approximately 5 days after shipping
- International (United States, Europe, Asia, etc.): approximately 10–20 business days after shipping
* The above delivery times are estimates only. Delays may occur due to carrier circumstances, weather, customs clearance, and other factors. We are unable to accommodate rush orders or specified delivery dates and times, so please order with sufficient time to spare.
3. Shipping Fees
Shipping fees vary depending on the product type, quantity, and delivery region. The exact shipping fee is calculated automatically and displayed once you add items to your cart and enter your delivery address at checkout. Please review it before confirming your purchase.
4. Customs Duties and Import Taxes (International Orders)
For shipments outside Japan, customs duties, import taxes, value-added tax (VAT), and similar charges may apply under the laws of your country or region.
All such taxes and any additional customs handling fees are the responsibility of the customer (the recipient). We are unable to collect these charges in advance or estimate their amount, so we recommend checking your country's customs information beforehand.
5. Tracking Your Shipment
Once your order has shipped, we will send a shipping confirmation email to the address you registered. You can check your delivery status using the tracking number link included in that email. (Please note that with some shipping methods and regions, it may take a few days for tracking information to update.)
6. Incorrect Delivery Addresses
If the delivery address entered at the time of your order is incorrect, your item may be returned to the production facility or lost in transit. Non-delivery due to an incorrect address, and any costs associated with redelivery, are the responsibility of the customer. Please double-check your address (including building name and room number) before confirming your order.